This isn't just an India habit. From São Paulo to Lagos to Jakarta, construction teams keep reverting to WhatsApp no matter what dashboard gets rolled out — and the reason is the same everywhere. Here's why fighting the channel keeps failing, and what the industry is quietly building instead.
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Walk into any architecture or interior design firm in India — Ahmedabad, Pune, Hyderabad, or Tier-2 cities like Indore and Surat — and you'll find the same scene: three phones, five WhatsApp groups, and a project manager scrolling through 800 unread messages trying to find one approval that came in "sometime last Tuesday."