This isn't just an India habit. From São Paulo to Lagos to Jakarta, construction teams keep reverting to WhatsApp no matter what dashboard gets rolled out — and the reason is the same everywhere. Here's why fighting the channel keeps failing, and what the industry is quietly building instead.
Walk into any architecture or interior design firm in India — Ahmedabad, Pune, Hyderabad, or Tier-2 cities like Indore and Surat — and you'll find the same scene: three phones, five WhatsApp groups, and a project manager scrolling through 800 unread messages trying to find one approval that came in "sometime last Tuesday."
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